Enterprise 21’s service and support functionality provides a mechanism to perform help desk support for manufacturing and distribution organizations. Enterprise 21 ERP software’s help desk features provide an efficient means of tracking support calls from inception, to routing of the issue to a service technician, through problem resolution. The service and support functionality is fully-integrated with the rest of the Enterprise 21 software suite so key information such as order history, serial numbers, and warranty information are quickly available for support personnel. Read More...
Service Management Highlights
- Supports creation of an issue, assignment to personnel, and documentation of resolution
- Supports issue date and time stamps for opening and closing to calculate elapsed time to resolution
- Allows entry of issue categories and prioritization
- Supports product serial number and warranty or maintenance tracking
- Supports associated generation of a product return
- Online visibility to data enables root cause analysis