Maintenance for Enterprise 21 is free for the first year from software installation. Due to the fact that an implementation may take anywhere between three to nine months to complete, we believe it is inappropriate for a software company to charge software maintenance fees during the implementation process. Consequently, TGI is able to offer a lower total cost of software ownership to its customers than other ERP software vendors. Following the first year from software installation, annual maintenance is available and delivered directly by TGI. Since the company’s inception in 1990, TGI has never increased its annual maintenance rates. More importantly, TGI guarantees, in contract writing, that we will never increase our customers’ annual maintenance fees. This guarantee provides TGI customers with a consistent yearly software maintenance expenditure free from any unanticipated escalations to their software maintenance fees.
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