As part of TGI’s industry-leading post sales support, TGI customers have access to the TGI 24-hour customer support hotline, integrated training system, and online tutorials and video demonstrations. TGI’s customer support desk is manned exclusively by Enterprise 21 software developers. Whenever a call is placed to TGI, the call is answered directly by an Enterprise 21 ERP software developer with an industry-leading average tenure of over 10 years. Software developers are not placed on the customer support desk until they have had a minimum of two years experience with Enterprise 21. In addition, no post-sales support is outsourced to third-party companies or sent off-shore. This approach to customer support enables the customer to have a single company relationship with TGI for all software and service needs. TGI developers are also available to assist customers with software enhancements and upgrades to the latest release of Enterprise 21.
The only way TGI sells Enterprise 21 is with the complete application source code included in the price of Enterprise 21 ERP software licenses at no additional cost. We feel that, should you ever decide to do so, you should be able to operate and maintain Enterprise 21 completely independent of TGI. It should not be a requirement that you must forever come to TGI any time you want something done with the software as a result of evolving business conditions because of a one-time software purchase decision. TGI believes it is our job to earn our customers’ business on a daily basis, and that our customers should have the ultimate decision of our longevity as their technology partner.
TGI sells one and only one, fully-integrated ERP software product, Enterprise 21. Enterprise 21 delivers fully-integrated order management, procurement, inventory management, warehouse management, financial management, advanced planning, manufacturing, customer relationship management, and business intelligence functionality in a single, complete business software solution. We do not believe in selling multiple products that compete against each other or detract for our ultimate goal of offering the best ERP software on the market for small and mid-market manufacturers and distributors. In keeping with this approach, TGI also does not sell functionally-limited or downgraded versions of our Enterprise 21 software. Every module and all demonstrated software functionality is developed solely by TGI and included in Enterprise 21. Read More...
Furthermore, TGI does not outsource any aspect of its business. Enterprise 21 is developed, sold, implemented, and supported exclusively by TGI. This unique approach gives our customers a single, direct relationship with software developers, project managers, and customer support personnel. Not only do customers have direct communication with Enterprise 21’s development team, they have a direct line of ongoing communication with TGI’s executive management staff, a truly unique service offering in the ERP software industry.
Technology Group International is not your typical ERP company. We have a firm belief in encouraging our new business prospects to compare our company and our product to the competition in an analytical, systematic manner, thus allowing the prospect to choose the ERP software vendor with the best functional and organizational fit for their business. TGI has 100% confidence in our award-winning Enterprise 21 ERP software. We do not believe in “selling” our customers software; rather, we encourage our prospects to evaluate and select our software because of Enterprise 21’s superior functionality and because it is the best fit for their specific business needs. Read More...
One of TGI’s primary objectives as an organization is to have our customers view us as a strategic partner, rather than simply as their ERP software vendor. This mentality places a focus on TGI to help our customers to meet both their short- and long-term business objectives. In addition to accessing TGI’s highly skilled technical, business consulting, and project management staff, TGI customers have direct access and communication with TGI’s executive leadership and senior management team. This involvement includes delivering consulting services, participating in onsite events, and simple phone conversations for guidance. It is this commitment to establishing lasting customer relationships and consistently delivering value that has led manufacturers and distributors to rely on TGI as their strategic business partner
and preferred ERP software vendor since the company was founded in 1990.