The Enterprise 21 ERP application can work with any ODBC-compliant database. This allows our customers maximum flexibility in choosing the database that best meets their business requirements. Furthermore, this independent database approach eliminates the need for TGI customers to be committed to a single database for as long as they use Enterprise 21. The application can also run in any combination of operating system environments, including Microsoft Windows, UNIX, Linux, and OS/400. Enterprise 21’s flexible system architecture allows manufacturing and distribution organizations of any size to select the hardware that best suits their business needs.
TGI offers a risk free, money-back software acceptance period to all of its customers following contract signing and initial software installation. This period allows customers to validate their selection of TGI and Enterprise 21. If, at any point during the software acceptance period, the customer feels any Enterprise 21 functionality was misrepresented during the software selection process and no longer wishes to do business with TGI, TGI will refund 100% of the customer’s software licensing fees. We are confident that our customers will be highly satisfied with their decision in selecting Enterprise 21 as the complete software solution for their respective businesses.
With decades of experience in the software industry, TGI has developed a systematic, guided implementation approach that has resulted in proven implementation success. It is because of this process that TGI has achieved industry-leading software-to-implementation cost ratios compared to other software suppliers, resulting in dramatic cost savings and a low total cost of ownership for our customers. Read More...
TGI’s project implementation plan is built directly into Enterprise 21, allowing customers to track the status of the implementation at any point during the project. Throughout the implementation process, TGI project managers assist customers in system set up and provide valuable knowledge backed by years of experience in manufacturing and distribution to establish new, streamlined business processes that can be deployed while leveraging the power of Enterprise 21.
Maintenance for Enterprise 21 is free for the first year from software installation. Due to the fact that an implementation may take anywhere between three to nine months to complete, we believe it is inappropriate for a software company to charge software maintenance fees during the implementation process. Consequently, TGI is able to offer a lower total cost of software ownership to its customers than other ERP software vendors. Following the first year from software installation, annual maintenance is available and delivered directly by TGI. Since the company’s inception in 1990, TGI has never increased its annual maintenance rates. More importantly, TGI guarantees, in contract writing, that we will never increase our customers’ annual maintenance fees. This guarantee provides TGI customers with a consistent yearly software maintenance expenditure free from any unanticipated escalations to their software maintenance fees.