The TGI Difference

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Direct Developer Support

As part of TGI’s industry-leading post sales support, TGI customers have access to the TGI 24-hour customer support hotline, integrated training system, and online tutorials and video demonstrations. TGI’s customer support desk is manned exclusively by Enterprise 21 software developers. Whenever a call is placed to TGI, the call is answered directly by an Enterprise 21 ERP software developer with an industry-leading average tenure of over 10 years. Software developers are not placed on the customer support desk until they have had a minimum of two years experience with Enterprise 21. In addition, no post-sales support is outsourced to third-party companies or sent off-shore. This approach to customer support enables the customer to have a single company relationship with TGI for all software and service needs. TGI developers are also available to assist customers with software enhancements and upgrades to the latest release of Enterprise 21.

 
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