Press Release

Technology Group International Reaches Industry Milestone as
Technical Support Staff Celebrate Ten Years Average Tenure with Enterprise 21

Toledo, Ohio – March 11, 2008 – Technology Group International (TGI), a leading ERP software solution provider, today announced the achievement of record technical support tenure for TGI’s flagship ERP software product, Enterprise 21.

TGI’s technical support department currently averages over ten years of direct experience with programming and support of the Enterprise 21 ERP system. This average is over twice the national average according to data released by The Bureau of Labor Statistics. The bureau states official numbers for “this occupation had a median of 4.1 years of continuous employment with the same employer”.

In addition to TGI’s high tenure rate, the technical support team provides exceptional service to the Enterprise 21 customer base by providing:

• A support line which is available 24/7
• A support line that is staffed solely by software developers
• A practice of working all critical “fixes” until closed
• A practice of closing non-critical “fixes” within 8-24 hours of notification
• A practice of all making all “fixes” immediately available to the customer
• Automatically e-mailing nightly status reports to all maintenance customers

In addition to TGI’s superior technical support personnel, Enterprise 21 customers also receive online access to frequently asked questions, how-to based guides, video tutorials, and an integrated training system. This holistic approach to customer satisfaction places TGI as an industry benchmark for ERP system support.

About Technology Group International, Ltd.

Founded in 1990 and headquartered in Toledo, Ohio, Technology Group International is a proven technology leader delivering Tier 1 application software functionality at a price performance level that can be readily accepted by organizations of all sizes. Specializing in software solutions for small and mid-market manufacturing and distribution companies, TGI’s integrated Enterprise Series software suite is a complete business process management solution. The product offering includes Enterprise Resources Planning (ERP), Manufacturing Resource Planning (MRP), Supply Chain Management (SCM), Warehouse Management System  (WMS), Advanced Planning and Scheduling (APS), Decision Support System (DSS), Business Intelligence, Manufacturing Execution System (MES), and eCommerce.

Click to download a PDF of this press release.