Technical Support Testimonial

It may be hard for some people in the IT industry to believe, but that statement was given in a recent survey by a TGI employee who has 10+ years experience in the company’s technical support department. And that’s not just ten years answering phone calls. That is ten years of ERP software programming, writing custom code, and helping Enterprise 21 customers create the best solution for their unique business environment.

“I am completely serious... I could never find a better job in a million years.” Paul W.  Senior Software Engineer 13 Years Tenure with TGI

TGI’s Technical Support Tenure

• The Average Support Representative has 10+ Years Support Experience at TGI and with Enterprise 21

TGI’s Technical Support Response Time

• Representatives are Available 24/7 for Extended Assistance
• Non-Critical “Fixes” are Closed Out Within 8-24 Hours of Notification

TGI’s Technical Support Mission

Personal support is what defines our company. In the technical support department, voice mail does not exist and there is a reason for this mandate. At TGI, someone always answers when a customer calls. We want that someone to be a person who is knowledgeable about the Enterprise product line, a person who is able to provide immediate assistance, and a person who is happy to receive a customer’s call. Thankfully TGI has a great staff that makes all of those statements an every day reality.

In our company it doesn’t matter whether you are an entry level programmer or one of the company’s founding principals, you are actively engaged in serving the customer and providing exceptional support. From software installation through maintenance support, technicians are available 24x7 if needed.

In our company the technical support staff is also the programming staff, so TGI employees do not resolve problems by reading through call scripts. The technicians know the software, know your business, and know how to fix your problems. This is the reason the representatives stay with the company for as long as they do and why TGI’s customer base still contains many of our original customers.