Superior Customer Satisfaction

Enterprise 21 not only tracks statistics for vendor and carriers, it also reports valuable statistics on the organization itself. Obtaining superior customer satisfaction is only possible if management understands and recognizes the corporations strengths and weaknesses.

Enterprise 21 tracks:

• Track which customers frequently change orders.
• Track which products are frequently changed.
• Calculate the percentage of time that requested delivery dates are met.
• Calculate Line Item Fill Rate: Represents the average percentage of time that individual order line items are filled exactly as the customer requested.
• Calculate Order Fill Rate: The percentage of time that an entire order is filled as the customer requested.
• Carrier performance statistics are tracked regarding late pickups and deliveries as well as turn backs. Reports provide a snapshot of overall carrier performance.
• All information feeds into the data warehouse for Decision Support System and Business Intelligence reporting.