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Enterprise 21’s return material authorization (RMA) processing provides a combination of flexibility and procedural controls for managing the return process. A customer return can be entered to return goods for credit, warranty repair, or replacement. This process occurs directly from the Enterprise 21’s order entry screen. The RMA process is tied directly to the receiving and accounts receivable functions for complete transactional traceability. Read More...

Return Material Authorization (RMA) Processing Highlights

  • Customer items may be returned for credit, warranty repair, or replacement and have associated return reason codes
  • RMA’s can be created from the original sales order and can be placed on hold pending management approval
  • Returned goods can be received and inspected prior to granting customer credit
  • The return process tracks lot numbers, serial numbers, and warranties when applicable
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