Manufacturing and distribution organizations leverage Enterprise 21’s powerful sales order management functionality to provide superior customer service. Enterprise 21 is designed to accommodate order entry processes in both B2B and B2C order entry environments. Enterprise 21 can manage regular sales orders, drop shipments, blanket orders, recurring orders, group orders, and counter sales. In addition to traditional order entry, Enterprise 21 also accommodates Web orders, route accounting management, and incoming and outgoing order-related EDI transactions. Read More...
Enterprise 21’s order management supports an infinite number of order line items, which can include stock, non-stock, and direct shipped items. In addition, the order entry process supports samples, kits, and configured products.
A key differentiator of the Enterprise 21 ERP software suite is that it supports both available-to-promise (ATP) and capable-to-promise (CTP) processes and automated alerts. During the order entry process, CTP evaluates key factors at a line-item level to calculate an accurate customer delivery date and offer alternative supplier options for raw materials or distributed items.
From the order entry screen users have one-touch access via hot buttons to any other associated information in Enterprise 21. These hot buttons can be defined on a user-by-user basis to meet the unique needs of an organization’s sales and customer service personnel.
Sales and customer service personnel can view the order status directly on the order entry screen throughout the entire order life cycle in real-time. From entry to inventory committing and allocation, through picking and shipping, Enterprise 21 provides interactive alerts and notifications for manufacturers and distributors to manage order inquiries and order changes.