CRM Systems
More than a buzz word, CRM systems are mainstream and being implemented at companies both large and small. From brick and mortar to e-commerce based companies, Enterprise 21’s CRM functionality provides a 360 degree view of the customer with fully integrated information from any where in the system and at any level of the enterprise.
CRM System Highlights
- Integration to Microsoft Outlook and Microsoft MapPoint
- Integrated to VOIP Systems
- Telemarketing & Lead Prospecting
- Mass Scheduling of Calls & Activities
- User Call Logs and Activity Tracking
- Work Flow Management
- Communication Notes
- Document Management
- New Customer Set Up & Quoting
- Regular and On-line Order Management
- Four Level Customer Hierarchy
- Tracking of Lead Source, Sales Funnel Stage, Probability Rates, Anticipated Close Dates
- Order Source Code Tracking
- Ordering Statistics and Fill Rate Tracking
- On-line Order Status and Tracking
- Help Desk and Problem Log
- Mass Text and HTML E-mail Capabilities
- Online Trending Analysis of Leads Over Time
- Online Graphical Reporting of Sales Funnel Activity
- Online Analysis of Year to Year and Month to Month Sales Activities
- Pipeline Activity Report
Interested in learning more? View an online demonstration or download product brochures. Or if you like immediate answers to your specific requirements, contact TGI’s corporate office to speak with a sales representative at 800-837-0028.
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