Lynn Medical Finds Just the Right Medicine with Enterprise 21 ERP Software
Case Highlights
Industry: Medical Products and Devices
Challenges
- Lengthy quote and sales order entry processing
- Insufficient serial and warranty number tracking for individual components and finished products
- Inaccurate reporting of manufacturing costs
- Required Web-based portals for customers to purchase products and vendors to submit responses to a Request for Quote (RFQ) over the Internet
Solution
- Enterprise 21 with fully-integrated e-Commerce
Results
- Tighter inventory control through complete lot and serial number tracking
- Online visibility to manufacturing costs
- Increased customer satisfaction through strengthened CRM functionality
- Improved efficiencies and satisfaction through implementation of Web-based customer and supplier portals
 Lynn Medical’s products find applications around the world in hospitals, doctors' offices, and clinics. They target daily procedures such as cardiac catheterization, electrocardiograms, patient monitoring, stress, nuclear medicine, Holter, ultrasound, and a host of other healthcare issues. The company prides itself on providing products that meet the highest standards of quality and reliability while meeting cost-containment requirements.
With a reputation for prompt and efficient service, customer responsiveness is at the core of Lynn Medical’s corporate culture. They require a robust supply chain management system to meet their commitments to exceptional customer support and one day turnaround on all stock item orders.
Lynn Medical has benefited from Enterprise 21’s functionality by providing:
- Enhanced CRM capabilities with quick online quote generation and one-step quote to order conversion
- Kitting and light manufacturing capabilities
- Complete lot and serial number tracking
- Bar code and RF-enabled warehouse functions
- Built-in integration to small package shippers such as UPS and FedEx
From supplying advanced medical supplies and devices to offering around-the-clock technician support, Lynn Medical stands above their competition in providing complete healthcare supply solutions.
About Lynn Medical
Lynn Medical is a leader in diagnostic supplies and equipment for Cardiology and Imaging, as well as in providing cutting-edge technology for digital archiving and optical media.
Founded in 1966 and headquartered in Brighton, Michigan, Lynn Medical has dedicated itself to addressing the needs of a rapidly changing healthcare system by manufacturing and marketing top quality products that improve patient management and reduce healthcare costs. For more information, please visit www.lynnmed.com.
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