Virtually every business with whom we speak during the ERP selection process asks about Enterprise 21’s help files and how end-user training is conducted as part ERP implementation. The Enterprise 21 ERP system features help files built directly into the application, as well as an online users manual. These help files exist at the screen level and at the individual field level. In addition, when manufacturers or distributors purchase the Enterprise 21 ERP system, they receive the complete application source code at no additional cost. This enables end users (with the appropriate security permissions) to modify Enterprise 21’s existing help files to meet the specific needs of their organization.
In terms of functional training, TGI conducts end-user training onsite at the customer facility and provides online, Internet-based training throughout the ERP implementation process. In addition, the Enterprise 21 ERP system features an “Integrated Training System.” This system, which is built into Enterprise 21, serves as the foundation for initial end-user training and features answers to hundreds of frequently asked questions, training courses and certification exams, and “How-To” help. The Integrated Training System also includes a series of multimedia demonstrations that show end-users how to perform hundreds of different functions and process various transactions within Enterprise 21.
Perhaps one of the most important benefits of Enterprise 21’s Integrated Training System, however, is that it can be used to train new employees in the months and years following ERP implementation. Often times, new employees are trained by existing members of the organization who were previously trained by TGI personnel during implementation. A person who is added to the organization’s customer service department, for example, would more than likely be trained by one of the company’s existing customer service representatives. The problem with this approach is that it can lead to a declining level of ERP system knowledge throughout the organization over time as employees are added. Using Enterprise 21’s Integrated Training System to begin training new employees ensures that each Enterprise 21 user receives the same, base level of functional training regardless of whether they have been with the organization for two years or two days. New employees can then take the organization’s certification exams to determine whether or not they are ready to begin processing transactions in a live production instance of Enterprise 21.